Online Purchases Returns Policy
Returning A Product
If you have changed your mind about an online purchase, you have 14 days from the day you received your product(s)
to inform us of your intention to return your purchase. You can contact us by phoning our Customer Service team on
01-5654359 or by emailing us at firstname.lastname@example.org
It is your responsibility to return the item(s) to ower warehouse in Primeside Park, Northwest Business Park, Dublin 15
MH Furniture recognises that many of our customers do not have the means to return some items, and so will arrange collection
during normal business hours (Monday to Saturday) if requested. In such circumstances, a charge of €15 or €80 will be made to
cover the cost of collecting and returning the items.
Received order is damaged
In the unlikely event that you receive an order that is damaged, please contact us within 3 days of receiving your order.
You can email us at email@example.com and please include your details, order number, phone number and photos of the damaged item.
You can also call our customer service team on 01-5654359
If you cannot return your item to return location, please contact us and we will arrange an uplift.
A replacement will be issued to you on receipt of the damaged item. If you do not require a replacement, a refund will be
processed to the payment method used during your original transaction with us.
Received a faulty or incorrect item
In the unlikely event that you receive an order that is either faulty or has an incorrect item, please contact us within 3 days
of receiving your order. You can email us at firstname.lastname@example.org and please include your details, order number, phone number and
photos of faulty/incorrect item. You can also call our customer service team on 01-5654359
Do not use the product.
My item does not fit
The measurements for all of our products are listed at the bottom of each of our product pages and also within a dimension
image on that page. They are also displayed on the point-of-sale in all of our stores. It is your responsibility to measure
the area in which you will be placing your new furniture, along with the route to the item’s final destination (doorways, stairways etc…).
If the item does not fit, and you purchased it online, it can be returned within the 14 days cooling off period.
It must not have not been used and must be in a perfect resaleable condition.